Contact information

We’re here to help!
At MasiWorld, customer satisfaction is important to us. If you have any questions about your order, products, shipping, returns, or anything else, feel free to reach out using the details below.

How to Reach Us

📧 Email Support
You can email us at:
cs-reply@masioriginals.com

Please mention your Order ID (if applicable) for faster assistance.

📱 WhatsApp Support
You can also contact us on WhatsApp at:
+91 8851554022

Our team will respond as soon as possible during working hours.

Support Timings

• Monday to Saturday: 10:00 AM – 7:00 PM

• Sunday & Public Holidays: Closed

Order-Related Queries

For quick resolution, please include the following details when contacting us:

• Order ID

• Registered email or phone number

• Clear description of the issue

• Unboxing video (mandatory for damaged, defective, or wrong product claims)

Important Note

• Requests related to returns or replacements are handled as per our Return & Refund Policy

• Delivery timelines depend on courier partners and serviceability of your location

We appreciate your patience and support. Thank you for choosing MasiWorld 💙