Welcome to MasiWorld. By accessing or using our website www.masiworld.in, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.
1. General
By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a legal guardian. We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice. Continued use of the website after changes constitutes acceptance of those changes.
2. Products & Services
All products displayed on our website are subject to availability. We reserve the right to:
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Limit the sale of products or services to any individual, region, or jurisdiction
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Discontinue any product or service at any time without notice
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Modify product descriptions, pricing, or availability without obligation
Product images are for representation purposes only. Actual product color or appearance may vary slightly due to lighting, photography, or screen settings.
3. Pricing & Payments
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All prices listed are in Indian Rupees (INR) unless stated otherwise
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Prices may change without prior notice
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We reserve the right to refuse or cancel any order at our discretion
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In case of pricing or listing errors, we reserve the right to cancel affected orders
Payment methods may include prepaid payments, partial payments, or Cash on Delivery (COD), subject to availability and internal checks.
4. Order Acceptance & Cancellation
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Order confirmation does not guarantee acceptance
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We reserve the right to cancel or limit orders suspected of fraud, misuse, or violation of our policies
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Orders can only be cancelled before dispatch
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Once shipped, orders cannot be cancelled
5. Shipping & Delivery
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Delivery timelines are estimates and may vary due to courier operations, location, or unforeseen circumstances
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We are not responsible for delays caused by courier partners, natural events, or external factors beyond our control
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Risk of loss passes to the customer upon successful delivery
6. Returns & Refunds
Returns, replacements, and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms of Service. Please review it carefully before placing an order.
7. User Responsibilities
You agree not to:
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Use the website for unlawful or unauthorized purposes
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Violate any applicable laws or regulations
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Transmit viruses, malware, or harmful code
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Attempt to gain unauthorized access to the website or its systems
We reserve the right to suspend or terminate access if misuse or violation is detected.
8. Intellectual Property
All content on this website—including logos, images, graphics, text, designs, and layouts—is the property of MasiWorld and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Limitation of Liability
To the maximum extent permitted by law:
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We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products
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Our liability shall not exceed the amount paid by the customer for the product in question
10. Indemnification
You agree to indemnify and hold harmless MasiWorld, its owners, employees, and partners from any claims, damages, or expenses arising from your violation of these Terms or misuse of our services.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of such websites and encourage users to review their terms independently.
12. Force Majeure
We shall not be held liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or logistics disruptions.
13. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in India.
14. Contact Information
For any questions, concerns, or support related to these Terms of Service or your orders, you may contact us through the following channels:
Please mention your Order ID (if applicable) for faster assistance.
15. Partial Paid Cash on Delivery (PPCOD)
To reduce fake orders and ensure smooth delivery operations, selected Cash on Delivery (COD) orders may require a small advance payment confirmation.
Under our Partial Paid COD system:
- Customers are required to pay a 10% advance amount (up to ₹99 maximum) while placing the order.
- The remaining balance amount can be paid at the time of delivery via Cash on Delivery.
- PPCOD availability may depend on order value, product category, location, or internal verification checks.
- The advance amount is collected to secure shipping and courier handling costs.
Non-Refundable Advance in Case of Rejection
If a customer refuses to accept the order at the time of delivery, fails to receive the package, provides an incorrect address, or the shipment is returned due to customer-related reasons (RTO), the advance amount paid will be non-refundable.
This policy helps us prevent fraudulent and non-serious orders and maintain efficient service for genuine customers.
